Motorcycle Luggage and Saddlebags from Biker's Friend - Guarantee

Guarantee from Biker's Friend

General Warranty:

A great deal of research and testing has gone into the development of this product. Each bag is made in the U.S.A. and is hand assembled and inspected. While other similar bags may be available, no other bag contains this combination of high quality materials. We have used only the best components and assembled them for prolonged, heavy use under extreme conditions. 

We want you to be totally satisfied with the Biker's Friend Saddle Bag. Within 15 days from the date of purchase if you are dissatisfied, you may return the bag for a full refund (product amount only), or exchange the bag for a different size. Refunds will not exceed the original purchase price. Proof of purchase may be required. NOTE: If the bag is intended as a gift, we consider the 15 day period to begin when the person receives the gift from you.
 
Also, the bag cannot have been used or taken on a trip for the full refund to apply. The 15 day evaluation period allows you to look at the bag and put it on your bike to see if it will work for you. It does not allow you to use the bag and return it for a refund after your trip. Decide if you like the bag before you use it for an extended period of time.

The above applies to our Saddle Bags. As it relates to our Condor Motorcycle Stands, the item can be returned if it has not been used. The buyer is responsible for shipping the unit back. An RMA number is required and there is a twenty percent re-stocking fee as the item has to be removed, inspected, tested, and reboxed.

Material & Workmanship:

The core of the Biker's Friend Saddle Bags is guaranteed for a lifetime. All other parts and material are covered for 30 days. Any returned product must have an RMA number and the sender is responsible for any shipping costs. Return authorization can be obtained by calling 866-950-7500. Damage from abuse, misuse, and neglect is not covered. 

Above all we want you to have a safe, comfortable, and enjoyable riding experience. Any concerns, comments, suggestions, or input you have regarding our products is welcome. Please call, write, or email us anytime at: 866-950-7500. back to top

 

 
Biker's Friend LLC, St. Charles, MO